How to Manage Your Membership Plan

Managing your DanberKidz membership plan is quick and easy through the app. Follow the steps below to view, update, or cancel your subscription.

Viewing Your Membership Plan

1. Log in to the DanberKidz App.
2. Navigate to the Account Menu.
   • Tap on Membership Plan under your profile picture.
3. View the details of your current plan, including:
   • Plan Type (Parent or Caregiver).
   • Billing Frequency (monthly or annual).
   • Next Billing Date.

Updating Your Membership Plan

1. Go to the Membership Plan section in the Account Menu.
2. Tap Change Plan.
3. Select the new plan you’d like to switch to.
   • For parents, you can choose from available subscription tiers.
   • For caregivers, plans are based on active membership options.
4. Confirm your selection.
   • Your billing cycle will update, and the new plan will take effect at the end of your current cycle.

Cancelling Your Membership Plan

1. Access the Membership Plan section in the Account Menu.
2. Tap Cancel subscription.
3. Follow the prompts to confirm the cancellation.
   • You’ll retain access to your account until the end of your current billing cycle.
   • After cancellation, you won’t be charged for subsequent cycles unless you re-subscribe.

Reactivate Your Membership Plan

1. If your plan has been canceled, you can reactivate it by going to the Membership Plan section.
2. Tap Renew subscription.
3. Select your preferred subscription option and confirm.

Troubleshooting Payment Issues

• If your payment fails, Stripe will attempt to retry the payment a few times before cancelling your subscription.
• To update your payment method:
  1. Go to the Payment Settings section in the app.
  2. Tap Update Payment Method and enter new payment details.

Need Help?
If you experience any issues managing your membership plan, please submit a support ticket. Our team is here to assist!