How to Resolve Payment Processing Issues

If you’re experiencing issues with payment processing on the DanberKidz app, follow these steps to resolve the problem:

Step 1: Verify Your Payment Method

• Ensure your payment method is valid and up to date.
• Check if your card or payment method is accepted by Stripe (e.g., Visa, MasterCard, Apple Pay, etc.).
• Verify that there are sufficient funds or credit available in your account.

Step 2: Check for Payment Declines

• If your payment was declined, you might receive a notification explaining the issue (e.g., insufficient funds, expired card).
• Resolve the issue with your bank or payment provider and try again.

Step 3: Retry Payment

• Navigate to the Account Menu in the app.
• Select Payment Settings and click on the payment method.
• Update your payment details if necessary and retry the payment.

Step 4: Verify Subscription Status

• Go to Account Menu > Membership Plan to check if your membership is active.
• If your subscription was canceled due to failed payments, you’ll need to re-subscribe.

Step 5: Contact Support if Necessary

• If the issue persists, navigate to the DanberKidz Support section in the app.
• Select Submit a Ticket and submit a support request with the following details:
  • Description of the problem.
  • Screenshots of error messages (if any).
  • Last four digits of the card used (if applicable).

Step 6: Payment Retries and Grace Period

• If you missed a payment, Stripe will attempt to process it a few more times.
• Resolve the issue as soon as possible to avoid subscription cancellation.

By following these steps, most payment issues can be resolved quickly. For further assistance, please submit a support ticket. Our support team is ready to assist!