How to Check the Status of Your Background Check

Caregivers can easily monitor the status of their background check through the DanberKidz app. Follow the steps below to stay updated:

Step 1: Log In to Your Account

• Open the DanberKidz - For Caregiver app and log in using your phone number and OTP verification.
• Ensure you’re accessing the Caregiver app.

Step 2: Navigate to the Background Check Section

• Go to the Account Menu by tapping the profile icon in the top-right corner.
• Select Background Check Status from the menu options.

Step 3: View Status Details

• You’ll see one of the following status updates:
  • Pending: Your background check is still in progress.
  • Clear: Your background check is complete and verified.
  • Not Eligible: Your background check did not pass.

Step 4: Next Steps for Each Status

• Pending: No action is needed. Most background checks are completed within 7 business days.
• Clear: You’re all set! Your profile is active, and you can start receiving bookings.
• Not Eligible: If your background check come back as 'Not Eligible', you can escalate the issue:
  • Navigate to DanberKidz Support in the app. 
  • Select Submit a Ticket.
  • Select Safety & Compliance and then Background Check Escalation.
  • Provide a detailed explanation and attach any supporting documents to appeal the decision.

Step 5: Contact Support if Necessary

• If your status hasn’t updated after 7 business days or you have questions, please submit a support ticket.