How to Book, Modify, or Cancel a Caregiver

Managing your caregiver bookings on the DanberKidz app is simple and convenient. Follow these steps to book, modify, or cancel a caregiver.

How to Book a Caregiver

1. Log in to the DanberKidz App

   • Enter your U.S. 10-digit phone number and verify using the OTP.

2. Select a Location

   • From the home screen, choose a location using one of these options:
     • My Current Location: Uses your GPS location.
     • Caregiver Location: Connects you to the closest caregiver available at their location.
     • Enter New Location: Manually input a new address.
     • Saved Locations: Use previously saved addresses.

3. Add Child(ren) to the Booking

   • Select the child or children you’d like the caregiver to watch.
   • Add new child profiles if necessary.

4. Set Booking Duration

   • Choose the number of hours for the booking (1–8 hours).

5. Confirm the Booking

   • Review the rate displayed based on your selections.
   • Tap Confirm Booking to finalize.
   • You’ll be connected with an available caregiver.

How to Modify a Booking (Coming Soon)

1. Go to the “My Bookings” Section

   • Access this from the main menu or home screen.

2. Select the Booking You Want to Modify

   • Choose the active or upcoming booking you wish to update.

3. Edit Booking Details

   • You can change the duration, child details, or location (if applicable).

4. Save Changes

   • Confirm the modifications by tapping Save Changes.
   • Note: Changes are subject to caregiver availability.

How to Cancel a Booking

1. Navigate to “My Bookings”

   • From the main menu, select the booking you’d like to cancel.

2. Tap “Cancel Booking”

   • Confirm your cancellation and reason by selecting Yes when prompted.

3. Review Cancellation Policy

   • Ensure you’re within the allowed cancellation period to avoid fees.

Important Notes

• Cancellation Policy:
  • Bookings canceled within a specific time frame may incur a cancellation fee. Check the policy on the app for details.
• Caregiver Availability:
  • Modifications depend on caregiver availability at the updated time/location.
• Communication:
  • Use the in-app messaging system to inform the caregiver of any urgent changes.

Need Help?
If you experience issues with booking, modifying, or canceling, please submit a support ticket. We’re here to assist!