How to Provide Feedback on a Caregiver

Providing feedback on your caregiver helps ensure that our service remains high-quality and meets your needs. There are two ways to submit feedback after your booking:

Method 1: Providing Feedback After a Booking

At the end of every completed booking, the app will prompt you with a feedback form. Here’s how you can provide feedback right after your booking:

Step 1: Complete Your Booking

• After the caregiver checks out of the booking, the app will automatically display the feedback form.

Step 2: Rate Your Experience

• The feedback form will ask you to rate your experience on a scale from 1 to 5 stars.
• Choose the number of stars that best represents your experience with the caregiver.

Step 3: Leave a Written Review

• Below the star rating, there will be an option to leave a written review.
• Share any specific comments, concerns, or suggestions you have regarding the caregiver or your experience.

Step 4: Add a Tip (Optional)

• If you’d like to tip the caregiver for their service, you can add a tip directly on this form.
• You can select a preset amount or enter a custom tip amount.

Step 5: Submit Your Feedback

• Once you've rated your experience, written your review, and added a tip (if applicable), tap the Submit button.
• Your feedback will be sent directly to our team, and the caregiver will be notified of your review.

Method 2: Submit a Support Ticket for Feedback or Concerns

If your feedback is not related to a specific booking or you have any concerns you’d like to address privately, you can submit a support ticket. Here’s how:

Step 1: Go to DanberKidz Support

• In the app, navigate to the Account Menu and select DanberKidz Support.
• This will direct you to our support page.

Step 2: Submit a Ticket

• On the support page, tap Submit a Ticket to begin the process of submitting your concern.

Step 3: Choose Parent Support

• After tapping Submit a Ticket, select Parent Support from the available categories.
• This ensures that your feedback or concern is directed to the appropriate team.

Step 4: Select the Topic "Feedback on Caregiver Experience"

• In the next screen, choose the topic Feedback on Caregiver Experience.
• This will ensure that your feedback is specifically directed to the team handling caregiver reviews and concerns.

Step 5: Submit Your Concern

• Fill out the form with your feedback or concern and provide as much detail as possible.
• Once you’ve completed the form, tap Submit to send your ticket to the support team.

Step 6: Await a Response

• Once submitted, our support team will review your feedback and reach out to you for further assistance or clarification if needed.