How to Request a Refund or Dispute a Charge

Modified on Thu, Jan 2 at 5:47 PM

At DanberKidz, we strive to ensure every transaction meets your expectations. If you need to request a refund or dispute a charge, follow these simple steps to address the issue effectively.

When Can You Request a Refund or Dispute a Charge?

Refund Requests:
- Overcharges or billing errors.
- Booking discrepancies, such as canceled or incomplete bookings.
- Service not rendered or not meeting expectations.
Dispute a Charge:
- Unauthorized charges.
- Issues with a caregiver or booking experience.

Steps to Request a Refund or Dispute a Charge

Go to the DanberKidz Support Page
- Open the DanberKidz app and navigate to the Account Menu.
- Tap DanberKidz Support to access the support page.
Submit a Support Ticket
- Tap Submit a Ticket to open the support form.
- Select Billing and Finance.
- Under Topic, choose:
  - Refund Requests: For refund requests or billing concerns.
  - Payment Dispute: For booking-related disputes.
Complete the Ticket Form
- Provide the following details:
  - Booking ID: Found in your booking history.
  - Reason for Refund or Dispute: Be clear and specific.
  - Supporting Documents: Upload screenshots of receipts, charges, or communication related to the issue (if applicable).
Submit the Ticket
- Review the information for accuracy and tap Submit.
- You’ll receive a confirmation email with your ticket number.

What Happens Next?

Response Time: A representative will review your request and respond within 1–3 business days.
Resolution:
- Approved refunds will be processed back to your original payment method within 5–10 business days.
- If further details are needed, the support team will contact you via email or in-app messages.

Tips for a Smooth Process

Ensure your contact information is up-to-date in your profile.
Check your email and in-app messages for updates on your ticket.

Need Further Assistance?

If you have additional questions, please submit a new support ticket for guidance.