How to Report an Incident or Safety Concern

At DanberKidz, ensuring the safety of our community is a top priority. If you experience or witness an incident or safety concern, follow these steps to report it promptly.

NOTE: If the incident involves immediate danger or requires urgent attention, call 911 or your local emergency services immediately before reporting to DanberKidz.

Step 1: Gather Information

Before reporting, collect as much information as possible about the incident or concern, including:

• Date, time, and location.
• Names or descriptions of individuals involved (if applicable).
• Details of what happened or the specific safety issue.
• Any supporting evidence (e.g., photos, videos, or screenshots).

Step 2: Choose a Reporting Method

You can report the incident or concern through any of the following methods:

1. Online Form:

   • Visit https://support.danberkidz.com/support/tickets/new
   • Choose "Safety and Compliance" as the ticket category.
   • Then select "Incident Reporting" from the dropdown options.
   • Complete the form, providing all required details.

2. Email:

   • Send an email to safety@danberkidz.com with a clear subject line (e.g., "Incident Report: [Brief Description]").
   • Include all relevant information in the email body.

Step 3: Anonymity Options

• If you prefer to remain anonymous, select the "Confident Report: Remain Anonymous" option on the online form or mention it in your email.
• Note: Anonymous reports may limit our ability to investigate thoroughly.

Step 4: Follow-Up (Optional)

• Once your report is received, you may be contacted for additional details.
• You can request updates on the status of your report by emailing safety@danberkidz.com or referencing your report number.

If the incident involves immediate danger or requires urgent attention, call 911 or your local emergency services immediately before reporting to DanberKidz.

We value your vigilance in maintaining a safe and supportive environment. Thank you for helping make DanberKidz a trusted space for everyone.