What to Do If You’re Not Receiving Notifications

If you’re not receiving notifications from the DanberKidz app, follow these steps to ensure notifications are properly set up on your device.

Step 1: Check Notification Settings on Your Device

1. Open Settings on your iPhone.
2. Scroll down and select DanberKidz from the app list.
3. Tap Notifications and ensure the following are enabled:
   • Allow Notifications
   • Sounds
   • Badges
4. Verify that your notification style (e.g., Banner, Lock Screen) is set according to your preference.

Step 2: Verify In-App Notification Settings

1. Open the DanberKidz App.
2. Go to the Account Menu and tap Settings.
3. Check the Notifications section and ensure all desired notification types (e.g., booking reminders, and caregiver updates) are toggled on.

Step 3: Check Your Internet Connection

• Ensure your device is connected to a stable internet connection (Wi-Fi or mobile data).
• Notifications may not appear if your device is offline.

Step 4: Ensure Do Not Disturb or Focus Mode Is Disabled

1. Open Settings on your iPhone.
2. Tap Focus or Do Not Disturb.
3. Ensure these modes are turned off or that the DanberKidz app is added as an allowed app for notifications.

Step 5: Update the DanberKidz App

1. Go to the App Store and check for updates to the app.
2. If an update is available, install it to ensure you’re using the latest version with bug fixes and improvements.

Step 6: Restart Your Device

• Restarting your device can refresh notification settings and resolve temporary issues.

Step 7: Contact Support

If you’ve tried the steps above and are still not receiving notifications:

1. Tap DanberKidz Support in the app’s Account Menu.
2. Select Submit a Ticket and fill in the details.
3. Provide a brief description of the issue, including:
   • When the problem started.
   • Any specific notifications you’re missing.
   • Your device model and iOS version.
4. Submit the ticket for assistance.

Quick Checklist for Notifications

• ✅ Notifications are enabled in both the app and device settings.
• ✅ Internet connection is active.
• ✅ Do Not Disturb or Focus Mode is turned off.
• ✅ The app is updated to the latest version.

Need More Help?
Our team is ready to assist! Please submit a support ticket, and we’ll ensure you get back to receiving timely notifications.